1. Acceptance of Terms
By accessing and using the Wanderlust Journeys website (hereinafter referred to as "the Website") and/or booking any travel services through Wanderlust Journeys, you agree to be bound by these Terms and Conditions (hereinafter referred to as "Terms"). If you do not agree to these Terms, please do not use the Website or book any services through us. These Terms constitute a legally binding agreement between you and Wanderlust Journeys, located at 123 Adventure Avenue, Seattle, WA 98101, USA.
2. Services Provided
Wanderlust Journeys offers a range of travel-related services, including but not limited to: (a) booking flights, (b) arranging accommodation, (c) organizing tours and activities, (d) providing travel insurance, and (e) offering customized travel itineraries. We act as an intermediary between you and third-party service providers, such as airlines, hotels, tour operators, and insurance companies. We are not responsible for the acts or omissions of these third-party providers.
3. Booking and Payment
3.1 Booking Process
All bookings are subject to availability and confirmation. To make a booking, you must follow the instructions provided on the Website and provide accurate and complete information. A booking is considered confirmed only when you receive a confirmation email from Wanderlust Journeys. We reserve the right to refuse any booking at our discretion.
3.2 Payment Terms
Payment for all services must be made in US dollars. We accept various forms of payment, including credit cards, debit cards, and bank transfers. Full payment is typically required at the time of booking, but in some cases, a deposit may be accepted with the balance due at a later date, as specified in the booking details. Failure to make timely payments may result in cancellation of your booking. Credit card payments are securely processed via PCI DSS compliant payment gateways to protect your financial information.
4. Cancellation and Refunds
4.1 Cancellation by You
If you wish to cancel your booking, you must notify Wanderlust Journeys in writing. Cancellation fees may apply, as determined by the terms and conditions of the relevant third-party service providers (e.g., airlines, hotels). Wanderlust Journeys will make reasonable efforts to obtain refunds from these providers, but we cannot guarantee that refunds will be issued. A cancellation processing fee of $50 may be applied to all cancellations.
4.2 Cancellation by Wanderlust Journeys
Wanderlust Journeys reserves the right to cancel your booking in certain circumstances, such as force majeure events (e.g., natural disasters, political unrest), or if third-party service providers are unable to provide the services. In such cases, we will offer you a full refund or the option to rebook your trip for a later date, subject to availability. We are not responsible for any incidental expenses you may have incurred, such as visa fees or travel insurance premiums.
5. Travel Documents and Insurance
It is your responsibility to ensure that you have all necessary travel documents, including a valid passport, visas, and any required vaccinations. Wanderlust Journeys is not responsible for any consequences arising from your failure to obtain the required documents. We strongly recommend that you purchase comprehensive travel insurance to cover unforeseen events such as trip cancellations, medical emergencies, and lost luggage. We can assist you in obtaining travel insurance through our partner providers, or you may purchase it independently.
6. Liability and Disclaimer
Wanderlust Journeys acts as an intermediary between you and third-party service providers. We are not liable for any loss, injury, damage, or delay caused by the acts or omissions of these providers. Our liability is limited to the amount you paid to us for the services. We are not responsible for any indirect or consequential damages. The information provided on the Website is for general guidance only and is subject to change without notice. We do not guarantee the accuracy or completeness of the information.
7. Intellectual Property
The content of the Website, including but not limited to text, graphics, logos, and images, is protected by copyright and other intellectual property laws. You may not reproduce, modify, or distribute any content from the Website without our prior written consent. Wanderlust Journeys and the Wanderlust Journeys logo are trademarks of Wanderlust Journeys and may not be used without our permission.
8. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, USA. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of King County, Washington.
9. Modifications to Terms
Wanderlust Journeys reserves the right to modify these Terms at any time without notice. The updated Terms will be posted on the Website, and your continued use of the Website and/or booking of services after the changes constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically.
10. Contact Information
If you have any questions or concerns about these Terms, please contact us at: Wanderlust Journeys, 123 Adventure Avenue, Seattle, WA 98101, USA. Email: [email protected]. Phone: (206) 555-1212. Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.
11. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
12. Entire Agreement
These Terms constitute the entire agreement between you and Wanderlust Journeys with respect to your use of the Website and booking of services, and supersede all prior or contemporaneous communications and proposals, whether oral or written.
13. Force Majeure
Neither party shall be liable for any failure to perform its obligations under these Terms if such failure is caused by a force majeure event, including but not limited to acts of God, war, terrorism, natural disasters, epidemics, or governmental regulations.
14. Third-Party Links
The Website may contain links to third-party websites. These links are provided for your convenience only and do not constitute an endorsement by Wanderlust Journeys of the content of such websites. We are not responsible for the content of any third-party websites and disclaim all liability for any loss or damage arising from your use of such websites. Please review the terms and conditions and privacy policies of any third-party websites you visit.